How to Make a Booking

Once your clients have decided on the services they want please either fax or email us the requests.

We need to know

• How many people travelling
• Family Name. Please underline this. eg. Smith Mr. Brian
• Names of all in the family or group who are travelling
• Children’s ages.
• Standard of accommodation required
• Property name if known — please give us 2 choices
• Sleeping requirements. eg. twin beds, Queen bed, infant’s cot etc.
• Arrival and departure details

Special requests (eg.)

• Air conditioned accommodation
• Ocean views/or high floors
• Vegetarian meals

Payment

Unless otherwise arranged with the accounts department of Great Aussie Travel & Tours payment must be remitted to our bank account in Australia prior to your clients arrival in Australia. On acceptance of the travel arrangements, details of the bank account will be supplied. All Bank Charges incurred in sending the required monies must be paid by the client. Great Aussie Travel & Tours will only pay any Bank Charges incurred on receipt of the monies.

Deposits

We require you to hold, on our behalf, a booking deposit of AUD500 or the first ONE night’s accommodation per room or per apartment. which ever is the greater amount. once we confirm the booking to you. Please be sure that you always do this.

Final Payment

Final payment for the full cost of our services is required no later than 15 days (fifteen) prior to your client’s arrival. For bookings made under this time full payment must be remitted immediately by telegraphic transfer to our bank account and a faxed copy of this remittance sent immediately. We require the payment to be in our account no later than 7 days after the booking is confirmed. We reserve the right to charge a penalty fee for all late payments.
All Bank fees charged by your bank are the responsibility of your company and are not to be deducted from payments sent to us.

Amendments

We reserve the right to charge an amendment fee of $50 for each change made to confirmed bookings.

Cancellations & Refunds

The right is reserved to charge cancellation fees/penalties should a holiday be cancelled. Advice of cancellation must be received in writing. If more than 30 days notice of cancellation is given to us then the deposit will be refundable less a booking fee of $50. If the cancellation is within 30 days and after full payment the penalty will depend solely on the suppliers and could be as high as 100%. For this reason we suggest that your clients have adequate travel insurance or if this is not available, that YOU make them aware of the contents of this clause.

Visa

At time of booking please be sure that you advise us if the clients have visas for Australia already in their passports. Because it can take time to get visas during peak times, please be sure to have your clients apply for them early so as to avoid cancellation of their holiday or disappointment.

Maximum number of persons in a room/apartment

It is important that the rules applying to the maximum number of people in a hotel room or apartment be adhered to. Australia has very strict fire regulations which dictate the maximum number of persons that can be accommodated in either a hotel room or apartment. Failure to comply with this will result in the hotel not accepting your clients.

It is your responsibility to ensure that your clients understand this. If you have any doubts about the number of persons the chosen accommodation will allow please contact our office.

Damage

Most properties will be taking a cash or credit card deposit on check in, which will be totally refundable if no damage occurs. In the event of damage, or missing property, the clients will be charged accordingly.

Check in & check out times

Check in will normally not be before 2 or 3 PM. If clients arrive on a very early morning flight, we strongly recommend that accommodation be booked for the night prior to arrival. This is very important where there are young families. Check out time is generally 1100, but in some instances it is 1000. Should late check out be required, most properties will charge an additional fee.

Servicing of apartments

The general rule is that an apartment is not serviced daily unless it is specified. The majority of apartment buildings service their apartments weekly during a longer stay. Additional servicing can be arranged, as can daily linen changes, for an additional fee. This varies according to the size of the apartment and ranges from $25 to $60 per additional service. Where daily servicing is required, a weekly rate will be negotiated.

Punctuality

Where private transfers have been booked the operators will charge for additional waiting time if kept waiting beyond the time scheduled / booked for the departure of that transfer. This will be charged out per hour.

Where Seat In Coach has been booked — e.g.; theme park transfers, the appropriate transport will arrive at the given time. These coaches/buses will not wait if clients are not waiting at the designated departure place.

RESPONSIBILITIES

Great Aussie Travel & Tours makes all the bookings and travel arrangements on your behalf on the express understanding that Great Aussie Travel & Tours is not liable for any act of omission or default on the part of its contractors or suppliers.

Great Aussie Travel & Tours, its employees and its agents do not accept liability or responsibility for any accident, damage, loss, injury, sickness, death, delay, detention, substitutions or other unforeseen event wherever, however, and by whomsoever caused.

Every endeavour has been made to ensure that the information in this manual is accurate at time of printing. Great Aussie Travel & Tours shall not be under any obligation, or liable to any person for any loss or damage suffered as a result of any inaccuracy or misdescription contained herein.

Great Aussie Travel & Tours shall not be under any obligation or be liable to any person for any loss or damage which may result, due to any changes to, or withdrawal of any services either appearing in this manual, or which are implied in its contents.

Great Aussie Travel & Tours shall not be under any obligation, or be liable to any person for any loss, damage, accident, injury, delay or irregularity caused by, or arising out of, the provision or failure to provide any of the services by third party contractors or suppliers of any of the services contained in the Manual.

All bookings through Great Aussie Travel & Tours are subject to the terms and conditions, cancellation rules and limitations of carriers, hoteliers and other service providers.

The laws of the country in which the service was provided will govern any claim arising out of the services provided by Great Aussie Travel & Tours.